Shipping Terms

Order Processing:

  • Orders are processed within 1-2 business days after payment confirmation.
  • Processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods and Delivery Times:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Delivery times are estimates and may vary based on location and external factors.

Shipping Rates:

  • Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
  • Any applicable taxes, duties, or customs fees are the responsibility of the customer.

Order Tracking:

  • Once your order is shipped, a confirmation email with tracking information will be sent.
  • You can monitor your shipment's progress using the provided tracking number.

International Shipping:

  • Currently, we only ship the Volcon Brat within New Zealand.

Shipping Restrictions:

  • We do not ship to P.O. Boxes.
  • Delivery to remote or rural areas may require additional time.

Damaged or Lost Shipments:

  • If your order arrives damaged, please contact us within 48 hours with photos of the damage.
  • For lost shipments, reach out to us so we can assist in locating your order.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us: